How to Submit a P2P Appeal for Cancelled/Completed Order on Bitget? - Mobile App Guide
[Estimated Reading Time: 3 minutes]
This article provides a step-by-step guide to filing an appeal for completed or canceled P2P orders on Bitget. By following this guide, you can independently resolve disputes without needing direct support.
What is a P2P Appeal?
A P2P appeal is a request for dispute resolution in cases where either the buyer or seller believes the other has not fulfilled their obligations during a trade. Examples include:
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A buyer claims payment was made, but the cryptocurrency was not released.
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A seller claims payment was not received or that the buyer’s evidence is invalid.
Bitget mediates appeals by evaluating evidence provided by both parties to ensure fair outcomes.
How to Submit a P2P Appeal for Cancelled/Completed Order on Bitget Mobile App?
Step 1: Access P2P Trading
1. Open the Bitget app and log in.
2. On the homepage, tap More.
3. Select P2P Trading from the options displayed.
Step 2: Open "My Orders"
1. Tap the clock/document icon located in the top-right corner of the P2P Trading page.
2. This will open the My Orders page, where you can view all your P2P transactions.
Step 3: Select the Order You Want to Appeal
1. Browse your order history to find the order you wish to appeal.
2. Tap on the order to view its Order Details.
Step 4: Proceed with "Order Inquiry"
Depending on your order status, follow the relevant steps below:
1. Scenario 1: Appealing a canceled order
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On the Order Details page, tap Order Inquiry to start the appeal process.
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Choose one of the following options displayed:
Option 1: Payment completed, but the order was canceled
If payment was made but the order was canceled, you can either:
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Place new order: Place a new order with the same seller and provide proof of payment directly to them.
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File a Claim: If retrying is not feasible, tap File a Claim to proceed to the appeal form.
Option 2: Other reasons, file claim directly
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Tap this option to go directly to the appeal form.
2. Scenario 2: Appealing a completed order
For completed orders:
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On the Order Details page, tap Order Inquiry to start the appeal process.
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Review the provided guidelines for submitting appeals.
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Tap File a Claim to proceed to the appeal form.
Step 5: Complete and Submit the Appeal Form
1. Fill out the necessary fields on the appeal form:
- Appeal Type: Choose an appropriate option, such as:
i. Paid but assets not released
ii. Other
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Reason for Appeal: Briefly describe the issue in 200 characters or less.
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Upload Image: Attach clear and relevant evidence as appeal proofs, such as:
i. Payment receipts
ii. Screenshots of bank transactions
iii. Chat logs or messages related to the transaction
2. Once all details are completed, tap Submit Appeal to submit the form.
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Your appeal will be reviewed by Bitget's P2P specialists. Updates will be provided via email and account notifications.
Tips for filing a successful appeal
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Provide clear details: Ensure your description of the issue is specific and concise.
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Attach compelling evidence: Include payment confirmations, chat screenshots, and transaction records.
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Submit promptly: Appeals filed soon after identifying an issue are reviewed faster.
FAQs
1. What evidence is necessary for an appeal?
Valid evidence includes payment receipts, transaction IDs, chat records, and screenshots that support your claim.
2. What happens if the other party does not respond to an appeal for a completed or canceled order?
Bitget will review the submitted evidence and decide based on the available information. Further actions depend on the circumstances of the case and the quality of the evidence provided.
3. How long does it take to resolve an appeal?
~90% of appeals at Bitget are resolved within 36 hours, depending on the complexity of the case and the evidence provided.
4. Why might an appeal be denied?
Appeals can be denied for reasons such as:
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Insufficient or invalid evidence.
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Falsified claims or tampering with proof of payment (e.g., altered screenshots).
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Attempting to appeal after the trade timer has expired.
Disclaimer
The use of the Bitget P2P service is solely the user’s responsibility. Bitget serves as an intermediary platform and is not liable for disputes or asset losses between buyers and sellers unless required by law. Payments are final upon completion, and Bitget’s role is limited to dispute resolution where evidence is provided.
Violations of Bitget’s Terms of Use, including fraudulent behavior, misuse of the platform, or failure to comply with trade agreements, may result in the suspension or permanent termination of your P2P trading privileges. Additionally, Bitget reserves the right to freeze accounts, remove advertisements, or take further legal action where necessary to protect the platform and its users.
For detailed information on Bitget’s policies and user responsibilities, please refer to Bitget's Terms of Use.
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