How to Record P2P Appeal Proof?

[Estimated Reading Time: 4 mins]

This article explains how to record valid and effective video evidence for P2P appeals on Bitget to help resolve disputes quickly and efficiently.

Why Is P2P Appeal Proof Important?

Providing accurate and clear evidence during a P2P appeal can significantly speed up the resolution process. Invalid or unclear evidence may result in delays or require resubmission. Follow this guide to ensure your video proof meets the necessary requirements.

How to Record P2P Appeal Proof?

Step 1: Prepare Your Device and Recording Settings

1. Use your device’s built-in screen recording function for high clarity and quality.

2. Ensure the file size is under 200 MB and that the format is supported (e.g., mp3, mp4, avi, rm, rmvb, mov, or wmv).

3. Avoid cuts, edits, or modifications to the recording. The video must be continuous and unedited.

Step 2: Open Your Bank or Payment App

1. Download or open your bank/payment app from the Google Play Store or App Store.

2. Begin a screen recording on your device.

Step 3: Log In to Your Bitget Account

1. Log in to your account and ensure your password is covered to protect sensitive information.

2. Ensure your account details and the device’s date and time are visible for verification purposes.

Step 4: Show Account Profile Information

Navigate to your account profile or account details section. Clearly display your account name and account number.

Step 5: Display Relevant Transactions

Access your transaction history and show the list of transactions around the date of the P2P order. Transactions should match the same currency and account used for the order. Ensure the following details are visible:

1. The transaction date and time.

2. The transaction amount and currency.

3. Sender and recipient names and account numbers.

4. The status of the transaction (e.g., completed, pending).

Step 6: Highlight the Specific Transaction

Locate the transaction tied to the P2P order and click on it to display full details. Ensure the following are visible:

1. Total amount and currency of the transaction.

2. Sender’s and recipient’s name and account number.

3. The date, time, and status of the transaction.

Step 7: End the Recording and Review

Stop the recording and double-check the visibility of all required details, ensuring there are no cuts or missing information.

When to Use a Second Device for Recording

While screen recordings are generally accepted, you may be asked to record evidence using a second device if discrepancies or suspicious activity are detected. This method ensures the authenticity of your submission.

For second-device recordings:

1. Use an external device (e.g., a second phone or camera) to record your screen while navigating the bank/payment app.

2. Follow the same steps as outlined above, ensuring all necessary details are visible.

3. The external video should be unedited and high-quality to provide a clear view of all transaction details.

FAQs

1. What is the maximum file size for a video submission?

The maximum file size is 200 MB.

2. What formats are accepted for video proof?

Accepted formats include mp3, mp4, avi, rm, rmvb, mov, and wmv.

3. Can I edit the video to hide sensitive information?

No, edited or cut videos are not accepted.

4. What happens if my video is unclear or incomplete?

The appeal process may be delayed, and you might be required to resubmit.

5. Do I always need to record using a second device?

No, but external recordings may be requested in cases where screen recordings appear suspicious.

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